PLEASE NOTE: eTool.app IS NOT ETOOL.AI

We’ve recently been made aware of an AI image editing app operating out of Hong Kong called ETOOL.AI who’s subscription model charges users automatically at the end of their software trial.  We are not the same company and do not operate under the same subscription model.

  • eTool.app is a Life Cycle Assessment (LCA) sustainability assessment tool.
  • eTool.app requires all new customers to undergo an onboarding process involving a setup of their payment method and we do not charge our customers without prior arrangement.
  • eTool.app never uses GCash or PayPal as a payment method.

If you’re seeking a refund from ETOOL.AI for a payment via GCash/PayPal, please contact ETOOL.AI directly as soon as possible.
You can reach their support team via the following contact information:

Email: support@etool.ai
Web: http://www.etool.ai/unsubscribe
Address:
Hong Kong Vision World AI Limited
UNIT 26 of FACTORY A ON STH FL
UNION HING YIP FACTORY BLDG.
20 HING YIP STREET KWUN TONG KL, HK

As we are unable to intervene in this process, please direct all further inquiries to them and we wish you all the best and hope you are able to reach a favourable resolution.

IF YOU CANNOT REACH ETOOL.AI We suggest the following as alternatives to seek a refund:
Contact your Credit Card provider: If you cannot reach them or the charge was unauthorized, contact your bank to dispute the transaction.

 

Tagalog Translation

MAHALAGANG PAUNAWA: Ang eTool.app ay HINDI ang ETOOL.AI

Napag-alaman namin kamakailan na may isang AI image editing app na nagmumula sa Hong Kong na tinatawag na ETOOL.AI, kung saan awtomatikong sinisingil ang mga users pagkatapos ng kanilang software trial. Kami ay magkaibang kumpanya at hindi kami gumagamit ng parehong patakaran sa subscription.

  • Ang eTool.app ay isang Life Cycle Assessment (LCA) sustainability assessment tool.
  • Ang eTool.app ay nangangailangan na dumaan ang lahat ng bagong customer sa isang onboarding process kung saan isinasaayos ang kanilang payment method. Hindi kami naniningil sa aming mga customer nang walang paunang kasunduan.
  • Hindi kailanman gumagamit ang eTool.app ng GCash o PayPal bilang paraan ng pagbabayad.

Kung kayo ay humihingi ng refund mula sa ETOOL.AI para sa inyong ibinayad gamit ang GCash/PayPal, mangyaring makipag-ugnayan nang direkta sa ETOOL.AI sa lalong madaling panahon.

Maaari ninyong ma-contact ang kanilang support team gamit ang sumusunod na impormasyon:

Email: support@etool.ai
Web: http://www.etool.ai/unsubscribe
Address:
Hong Kong Vision World AI Limited
UNIT 26 of FACTORY A ON STH FL
UNION HING YIP FACTORY BLDG.
20 HING YIP STREET KWUN TONG KL, HK

Dahil wala kaming kakayahang makialam sa prosesong ito, mangyaring idirekta ang lahat ng inyong katanungan sa kanila. Hangad namin ang inyong kapakanan at umaasa kaming magkaroon kayo ng maayos na resolusyon.

KUNG HINDI NINYO MA-CONTACT ANG ETOOL.AI iminumungkahi namin ang mga sumusunod na alternatibo upang makakuha ng refund:

Makipag-ugnayan sa inyong Credit Card provider: Kung hindi ninyo sila ma-contact o kung ang singil ay hindi awtorisado (unauthorized), kontakin ang inyong bangko upang i-dispute ang transaksyon.