Canceling my etool.ai subscription

[Fei Ngeow]

If you are trying to request a refund for an unauthorised GCash or PayPal transaction from ETOOL, we are not the same company.

We are a company that supports and supplies a web-based life cycle assessment software (also called eTool) for the construction industry and we never use GCash or PayPal. You may have previously used an image background removal app called ‘ETOOL’ which we have no connection to even though our software shares the same name.

If your unauthorised payment is through GCash/PayPal, please contact ETOOL.AI
You can reach their support team via the following contact information:

Email: support@etool.ai
Web: http://www.etool.ai/unsubscribe
Phone: +852 57046171
Address:
Hong Kong Vision World AI Limited
UNIT 26 of FACTORY A ON STH FL
UNION HING YIP FACTORY BLDG.
20 HING YIP STREET KWUN TONG KL, HK

From what we’ve been able to tell, most of the people seeking their refunds from the details above have been successful at getting their refund back. Please do not delay getting in touch with them as you will be wasting your time contacting us.

We’re sorry that we can’t help you any further and we wish you good luck with getting your refund!

[jake12065]

I am writing to formally request the immediate cancellation of the subscription and a full refund. I did not subscribe to, authorize, or consent to any subscriptions from my GCash account, nor have I used or accessed any services related to this charge.

I am firm in my decision to have my money refunded, as this transaction was made without my knowledge or approval. Please treat this matter with urgency and confirm the cancellation and refund at the soonest possible time.

Thank you.

[Fei Ngeow]

Hi Jake, I’m sorry to hear about this unauthorised transaction on your GCash. I strongly recommend that you contact the details shared above ASAP to get your refund back. We’ve had reports that people who had contacted the details above were successful at getting their money back. Good luck and I hope you hear back from them soon!